Residential Technology Solutions LLC maintains a strict commitment to the privacy, security, and confidentiality of the personal and property-related information we process. This policy describes how we handle personal information collected when you inquire about or receive residential technology services—including consultation, design, installation, programming, and ongoing support.
1. Information We Collect
To scope, deliver, and support residential technology projects, Residential Technology Solutions LLC collects information that may include:
- Identity and contact details, including names, mailing addresses, email addresses, and phone numbers.
- Property and project information such as floor plans, photos, network requirements, equipment preferences, access codes or alarm contacts provided by you for scheduling and installation.
- Technical data related to devices and systems we configure (for example, network diagnostics or controller logs) solely as needed to troubleshoot and maintain your systems.
2. How We Use Information
Residential Technology Solutions LLC uses collected information to provide estimates and proposals, perform installations and programming, communicate about scheduling and service, invoice for work performed, and comply with applicable laws. We do not sell your personal information to third parties for their marketing purposes.
3. Security
We employ reasonable administrative and technical safeguards appropriate to the sensitivity of the data we handle. Access to project files, credentials, and customer accounts is limited to personnel who need it to perform their duties.
4. Retention
We retain personal and project records for as long as needed to fulfill our services, manage warranties or follow-up support, meet legal and accounting requirements, and resolve disputes.